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If your photos have a resolution of more than 300 ppi in relation to the printing size, the CEWE Creator software will automatically down-size to 300 ppi. The resolution of your photos should be based on 300 ppi (pixels per inch) in relation to the printing size in your layout. The General Manager (or their nominee) will respond normally within 10 working days to inform you of the action which will be taken to investigate your complaint, and when you can expect to hear the outcome of the investigation.
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If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.įinal Stage: If you are not satisfied with the subsequent reply from CEWE’s Customer Service Manager, then you have the option of writing to the General Manager, stating the reason why you are dissatisfied with the outcome. Consequently, timescales given for handling and responding to complaints are indicative. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. CEWE’s aim is to resolve all matters as quickly as possible. You should get a response and an explanation within 2 working days. You can expect the Customer Service Manager to acknowledged within 24 working hours of receipt. Stage 2: If you are not satisfied with the initial response to the complaint, then you can write to the Customer Service Manager and ask for your complaint and the response to be reviewed. You can expect your complaint to be acknowledged within 24 working hours of receipt. In your contact you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking. Stage 1: In the first instance, if you are unable to resolve the issue, you should write to the member of staff who dealt with you, or their line manager, so that they have a chance to put things right.
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